— Returns & Refunds —
收到包裹後請先開箱檢查喔！
有任何問題，七天內跟我們說，我們都會盡力幫你處理。
謝謝你選擇盧米媽質感選物社 ♡
How it works
1. When your order arrives, please open and check it right away. Your 7-day cooling-off period starts on the delivery date.
2. Found a problem? Contact us within 7 days via order chat, Facebook message, or email ([email protected]).
3. Natural variations in wood grain or color are characteristics of the material, not defects, and are not eligible for return or exchange.
4. If an item was damaged in transit, our team will arrange a courier to collect it from you. You can then choose a replacement, which we will ship to you, or a refund, which we will process within 7 days after the item is collected.
Return & Exchange Policy
In accordance with Article 19 of the Taiwan Consumer Protection Act, you are entitled to a 7-day cooling-off period (not a trial period) from the date of delivery. Returned items should be kept in their original condition as much as possible (including the product itself, accessories, and instruction manuals). For returns not caused by a product defect, return shipping is paid by the customer.
Not eligible for return or exchange: natural wood characteristics, and requests made after the 7-day period.
We appreciate you choosing us for your order!
